- Software Product/Solution enhancements
- Defect fixing and handling fire drills
- Meeting needs of Ad-hoc requests
- Customer support and queries handling
- Providing Technical support
- Product/Solution data maintenance
- Manage performance and scalability of the system
- Backup, and disaster recovery
- Database, and server maintenance
- Monitoring, operations management and reporting
- Support in different time zones.
- Standardized processes to support different levels of support.
- Pure monitoring framework to monitor and report system health